If You Use Facebook...

Some changes have taken place at Facebook that you may not be aware of:

#1. NO MORE INCENTIVIZING "LIKES." 
Facebook has stopped the practice of businesses requiring customers to first “like” their page in order to receive discounts, prizes, free apps, coupons or other promotional offers.

This technique, called “like-gating,” is defined by Facebook as: “when you force a Facebook user who has not already liked your Page to like your Page before they can see content on a particular custom tab.” The same applies to entering contests, receiving a free eBook, coupons, discounts, etc. 

The "LIKE for a discount" scheme was used very heavily by many businesses, followed up by a free custom app. In my area, a local convenience store/gas station was giving away a free app for your Smartphone if you would first "LIKE" their Facebook page. And this is VERY common. They will now have to pull all of their pump-top ads and replace them to be in compliance with Facebook rules.

Going forward, businesses “…must not incentivize people to use social plug-ins or to like a Page. This includes offering rewards, or gating apps or app content based on whether or not a person has liked your page.”

They go on to state, “It remains acceptable to incentivize people to login to your app, check in at a place, or enter a promotion on your app’s Page.” For example, you cannot offer a discount when someone likes your business page, but you could offer a discount if someone used your app to enter a contest, or checked in at your studio.

Now, I think I see a "black hat" way around this. If you have a laptop set up in your reception area, you COULD have your receptionist simply say, "We are offering free wallet personalization if you will "Like" our Facebook page." To be extra safe, you may want to change your DNS settings every day. It is not offered on your FB page anywhere, so if increasing "Likes" is a goal of yours, this would be one way to do it. I'm just not sure if the number of "Likes" really influences many customers.

If you go to the link provided below, you will see comments from a lot of developers...and they are NOT positive. Many people have invested time AND money to develop these marketing strategies...and FB shoves a knife in their back without warning. This is why so many photographers who are relying ONLY on Social Media for promotion are playing with fire. Never bet your success on a platform where you have little or no control.

2. FACEBOOK CONTEST RULES HAVE CHANGED.

Last summer, Facebook made changes to the contest rules that they said made having such events easier. But the rules are a little confusing. In the FB contest guidelines, it is stated you may not use "Likes" as a method of voting: "You must not use Facebook features or functionality, such as the Like button, as a voting mechanism for a promotion,"  but a different FB pages says you CAN use "Likes" as votes! Here is a resource you may want to review to avoid making mistakes that will get your contest shut down.

3. THE RECOMMENDATIONS BAR PLUG IN IS DEAD.

After November 5, 2014 it will no longer render on any site. That's too bad. I think it had more weight than "Likes" in many situations. So skip this feature, it will be useless after 11/5/2014.

4. YOU ARE CUT OFF AT 5000 "LIKES."
When you reach 5000 likes, your page can no longer receive any "LIKES." Well, at least not unless you pay Facebook some cash. Understand this includes friends as well. So if you have 2000 friends and you "LIKE" 3000 pages, you will not be able to "LIKE" any more pages UNLESS another FB user suggests you "LIKE" a page. Be aware that this policy may result in your pages not being followed as much.

NOW you see why many business are now hiring a "Social Media Coordinator" to ensure they are A-ok with the rules of each of the various Social Media outlets. To make sure you are all good with Facebook, you want to review their new policy, to prevent a Facebook suspension -- or even loss -- of your account.

Thinking About Your Promotional Calendar

Here is a question I received from T.Q. in Minnesota: "I am just getting started doing Photography for Income. I am a hot mess when it comes to planning. I get busy, then things cool down and I think that I should have some kind of promotion, but then it is too late! I need some cash coming in and there's no business to be found...HELP"

I laughed to myself as I read this, because I was EXACTLY like this when I started in business. Then Kodak - back when they used to think professional photographers were important to their business - came out with "The Toolbox." It was basically some promotions and some user testimonials, but the real GEM was the Promotional Calendar. When I discovered this, you would have thought I had found the Holy Grail...it was genius!

I am going to give you a stripped down version here:

1. Buy a LARGE wall calendar with all 12 months on it. These are available for 2015 at office supply stores now. A dry erase model is best. You want 4 different colors: Black, Red, Green, Blue

2. Next, think about what promotions you will have for the upcoming year; perhaps:

January - Continue Home for the Holiday Special; Snow Days Special
February - Valentine Special; Kiddie Kontest
March - High School Senior (HSS) Reorder Special; Spring & Summer sports
April - Spring Special; HSS Ambassador/Model Program; Proms & Dances
May - Continue Spring Special
June - Moms & Memories; World's Greatest Dad
July - Red, White & Blue Children's Special, Your Best HSS
August - SCHOOL STARTS SOON/TIME'S RUNNING OUT SPECIAL for HSS
September - $1 Session fee special for HSS weekdays between 9 AM and 2 PM
October - Preschools; Fall Family Special; It's Not Too Late to Start thinking CHRISTMAS!
November - Veterans' Day Family Special; Christmas Special
December - Home for the Holidays Special

3. Now, think about how you want to promote these specials:

Direct mail - Newsletter
Direct mail - Color post card
Direct mail - two or three color post card
Direct mail - fliers
Fliers handed out at the studio or placed in each order
FlIers handed out in high traffic areas
Displays
Sandwich board (employee or temp wears a Sandwich board and visits high traffic areas)
Bird dogs
Door Hangers
School Newspapers and/or radio stations
Networking
Radio
TV
Social Media
YouTube
Your Web Site
Email your customer list
Local Newspaper
Billboards

4. If you want to run a promo in January, you have to start planning it in October. Yeah, I hear some of you now: "OMG, that's too early, I'm busy, wah, wah, wah..." If you want to get off the income roller coaster, this is how it gets done. It takes discipline. You have to have enough lead time for design, printing, mailing, etc. Trust me: if you decide on December 2nd to do a Christmas special, you are wasting your time.

5. In the month you plan to have the promotion, write it down in GREEN (for go). If the promotion is going to last one week, write the name across that week.

6. Three months PRIOR to the promotion, write the promo name with PLANNING in front of it, such as PLANNING Kiddie Kontest. Write this in RED for the number of days it will take to plan and create the media you plan to use.

7. Two months before the promotion, write PRODUCTION OF Kiddie Kontest; write this in BLUE. Include your day of mailing if using direct mail and circle it. Remember if you are using bulk mail (now called Presort Standard or Standard Mail), the post office may hold this mail up to THREE DAYS before delivering it. Build this into your mailing time. If you do several mailings per year, you'll want to purchase a Bulk Mail Permit. If you are new to this, you may want to hire a mailing company to do it for you. Even most small towns have a mailing service.

8. If you are not sure if Standard Mail is right for you, you might consider EDDM (Every Door Direct Mail). This lets you reach customers in targeted neighborhoods without having to provide names or street addresses, and no permit is required! Ask your local Post Office for details on EDDM-retail or EDDM-BMEU options. A lot of photographers overlook this service!

9. To be considered successful, you promotion should bring in at least 8 times the cost of promotion. If it costs you $500 to advertise your Kiddie Kontest, it should bring in at least $4000 in gross receipts.This is another way to say the cost of Promotion was 20%. As you get more skilled at this, you can try for your cost of Promotion to be 10%.

"This is great, but where do I learn more about the promotions?"

You'll want to get on my mailing list to be among the first to get my book, "PROMOTIONS: How Photography for Income is Done."  Send an email to steve@bohne.com.

Until next time...may all of your PHOTOGRAPHY be FOR INCOME.

Making a Sales Presentation? Don't Make These Mistakes!

Lord have mercy, where did the summer go! The leaves are turning color, falling off the trees, and messing up my 2.5 acres...which I now have to clean up! Fall often means quoting church directories, school directories, school and/or sports photography for next year (yep, it is normally done this far in advance), and other photography events...All prime candidates for Photography for Income.

As photographers, we don't normally have to have real sharp presentation skills, but when you are doing Photography for Income, the time may come where you have to put them into play.Years ago, I was doing a presentation for a church. We were pitching a church directory.

There was a photographer from a local studio, and a representative from a national church directory chain. The local guy stumbled and bumbled...he was CLEARLY out of his comfort zone. The guy from the chain outfit was slick and polished. He went through his presentation smoothly. 

Amazingly, BOTH presentations were very close in content! 

1. Who is "Our Studio?"Company and what is our history?

2. Overview of Our Studio Products and Services.

3. What Your Church's needs are.

4. The solution and how Our Studio can help Your Church.

5. Display of portrait samples.

6. How Our Studio will deliver results.

7. The support Your Church will receive

8. How we will manage your account

9. How Our Studio Innovates! (the future of Our Studio & Your Church)

10. Benefits of working with Our Studio.

11. How we will launch Your Church Directory:

• Program and launch planning.
• Recruiting congregants as appointment setters.
• Scheduling portrait sessions, photography, and sales
• Target Delivery Date.
• How Our Studio will deliver portraits to Your Church.

12. Your Church's feedback and results

13. Our Studio will now open this to Your Church for Q&A

What a snorefest! The board making the decision was bored just 10 minutes into the thing (no pun intended, by the way). Here's why: they didn't give a rat's ass about the first NINE topics of discussion! What they WERE interested in were items 10 through 13...and I am being kind by including #12.

Here is what needed to be done: they needed to focus on the prospect’s issues and concerns (and their studio history sure as hell isn't one of them!). So why didn't these people speak directly to the prospect’s concerns? Well I am only guessing, but I would guess that they felt the still had to sell the church on their company, and by talking about their company they would sell the church on their business and eliminate any nagging concerns the church board had..

I have yet to encounter an executive team or decision making board who was interested in a person’s company--decision-makers don’t care! All they want to know is:

1. That you understand their problem/concern (or want/need/desire), and

2. How you can help them resolve that issue.

I walked in and said, "Wow! You asked for a drink of water and you got Niagara Falls! (chuckles and guffaws). Look, you know who I am, you know what I do, and you know I am the best at doing it. I am going to get your church directory appointments set in one week using volunteers from the church. I will photograph all 600 families in one week. That's right, one week, not three like the people before me stated. The photography will be finished before October 15th, the viewing and sales done before Halloween, and the finished portraits delivered before Thanksgiving. 

"Your finished directories will be delivered before Valentine's Day, barring any unforeseen events such as mechanical breakdown or labor disputes...I have no control over those, so I'd be lying to you if I said I could guarantee it 100%. Now does anyone here have any questions, or do you just want to authorize my studio to get this going? (again chuckles and guffaws)

"Why are you laughing? You want to stretch this thing out until Memorial Day with these people, or do you want things done right, done right the first time, and done right now? Does anyone have any questions?"

I answered 4 questions. After that, it took 7 minutes for the board to make a decision.

Afterwards, the guy from the big chain outfit offered me a fairly decent amount of money to come work for the place he worked for. "Thanks, but no thanks...travel 44 weeks out of the year doesn't appeal to me."

The other studio owner didn't talk to me--he was pissed. It didn't matter...his studio didn't make it to prom time the following spring.

Look, the next time you have a sales presentation - or even a sales call - invest some time finding out what your prospect wants and focus your efforts on those things. Skip the yadda, yadda, yadda about your company and tell them exactly how you will help the prospect achieve their objectives.

This approach saves time and really sets you apart from you competition. Not only that, but you will never hear someone complain that you took two hours to explain what could have been done in fifteen minutes. And if you are doing Photography for Income, that is a big plus.

Until next time!

#9 - Ten Things You Should NEVER Say to a Photographer...

Number Nine:

"I need a photograph for a magazine article (or book cover/press release/President's Wall/ etc). I know you had some extras of my last session. Can you just send one over to the newspaper. You already have it made...why do I have to pay?

 It is AMAZING how many people think I'm in business to make friends. In fact a lady told me that just a few years ago.

I had taken her portrait for the local hospital. She was elected president of the Ladies Auxiliary, and the hospital paid for her session. I made images in black and white and color, which we of course tried to sell to her. She declined.

A few months later, she needed a photograph for another use, and called and said the above just about verbatim. When I told her there was a charge she was incredulous! I told her, "You know, Lydia, this is how I make my living."

Her heated reply? "Well it certainly isn't to make friends! There are some very important people waiting for that picture, so you had better send it out today. Send it by Express Mail so it gets there overnight!"

Whoa! This takes MAJOR cahones: you not only insist I give you the picture for free, you also expect me to send it via Express Mail at my expense. Unbelievable!!

I informed her that I would be glad to do so once I had the price of the portrait PLUS the cost of mailing via Express Mail in my hand. She haughtily refused and said that she would complain to the hospital and I would NEVER do business there again.

This attitude is not held just by your regular customers. I have businesses and PR firms ask me for the same thing. The answer is always the same: no dough, no photo.

Look, you don't owe anyone free photographs, ESPECIALLY if you are doing Photography for Income! Stand your ground and get paid what you are due. See you next time!!

#8 - Ten Things You Should NEVER Say to a Photographer...

NUMBER 8:

"Hey, mom! Look at that picture of Jenny...it looks just like the one you downloaded and put in the family room!"

I used to have a booth at the county fair, and I actually heard this comment while I was manning my booth. The customer who did the illegal download told me her daughter's portraits were "terrible." This is the reason she gave for not placing a very big order.

I had a friend who was talking to me at the time, and I told the copyright infringer, "This person is a witness that you have committed copyright infringement. This is punishable by a $10,000 criminal penalty plus damages. Would you like to settle this out of court, or go to court?"

As it turns out her husband WAS an attorney, and she told me, "_ _ _ _ you, my husband IS an attorney and you can just go _ _ _ _ yourself!" Wow! And to think she kisses her kids with that mouth!

It seems that she went home and told her husband...who called me and started to tell me that they were "innocent infringers." I stopped him and said, "Mr. Customer...you are an ATTORNEY! No court is going to swallow that story, and you and I both know it.

He wondered if we could come to an "agreement." You see, as an officer of the court, committing copyright infringement is not looked on kindly by the court. It's the kind thing that can get a lawyer reprimanded, censured, or even disbarred in extreme cases.

This is why you need to register your copyright. If your image is not registered, you can't get spit for someone illegally copying your work. You can do it yourself, or you can use LegalZoom. You gotta get paid! After all, you ARE doing Photography for Income, aren't you? Til next time!

#6 & #7: Ten Things You Should NEVER Say to a Photographer...

NUMBER SIX: "You charge HOW MUCH? Just to push a button?"

NUMBER SEVEN: "FIFTY DOLLARS FOR A PIECE OF PAPER!!??"

Don't you just love being a professional photographer? It's great isn't it? Now I have to admit with number six, it is getting to be harder to defend. When I was a film photographer - using RZ-67 and Hasselblad cameras - there was a lot more than just pushing a button. I had to focus, determine exposure, etc.

Today, the general populace uses the same equipment we do in many cases, and in their eyes it IS just pushing a button. The camera does pretty much take care of the rest. Having said that, there is still the matter of composition and posing, not to mention the post production work.

When a customer says this to me, I always reply, "I wish that was all there was to it. But there is a lot of work that takes place AFTER I have made the initial image. And I do have a substantial investment in education, equipment, etc. So I do try to make a profit as a matter of customer service. You see, if I cannot stay in business, I won't be here the next time you need or want a great photograph taken. That's important, wouldn't you agree?"

That pretty much takes care of the matter.

Number seven is very easy to answer. Whenever someone says that to me, I take the 8x10 and place it on the table so only the white back of the photograph is showing. I then say, "That is a $50 piece of paper." I then flip it over to show the image of their family, baby, senior, bride, etc. and say, "It's the image on THIS side that makes it worth $50. I think your family (baby, senior, bride) is worth at LEAST fifty dollars... [PAUSE] don't you?" I then I don't say another word.

I once had a guy come in and tell me, "$50 for an 8x10 is outrageous. I do some photography, and I know what an 8x10 costs!"

I didn't issue any rebuttal at that moment. I said, "I understand how you feel. What do you do?"

He said, "I have a trenching business. We do trenching so you can lay pipe, cable, etc."

I asked, "I need a 10' trench at my house. I want to run power from my home electrical box to my new garage. How much will that cost me?" He replied that it would be about $125. My reply was, "You charge $125 to dig a hole!? It doesn't even cost you anything! Talk about outrageous."

He was hot right now. "You don't know my expenses. I have equipment, wages, insurance, overhead!"

My simple reply was, "And I don't?" And that was all I said. His wife said, "I'll take it from here."

I continued to be his family's photographer for many years...but he was still always a cheap so-and-so, even though he lived in a huge home and always drove a Hummer or Escalade. Ain't it always the way?

Again, never argue with a customer. Just lay out your case, be quiet, and smile. It's the best way if you are doing Photography for Income. Til Next Time!

#5 - Ten Things You Should NEVER Say to a Photographer...

NUMBER FIVE:
"Hey, could you do this photograph for our event/fundraiser/brochure/etc. for free? It would be excellent advertising for you...word of mouth advertising is the best, you know!"

If you are brand new (or fairly new) to doing Photography for Income, be on the look out for this one. Many people and/or companies actively look for new photographers for jobs. They then play to the newbee's lack of experience: "Hey, you need to get the word out...this will be great for your business!"

And the new photographer thinks, "Yeah, maybe he's right!" and does the job free. Big mistake. There are three basic problems with this move:

Number one, often you will not get the photo credit--too late to do anything about it.

Number two, very few people pay attention to who provided what in the program. They don't take them home and use them as a resource guide.

Number Three, think about this: most JayCee events are sausage fests. By that I mean it's all men. Who is the number one buyer of portraits and wedding photography? It sure as hell isn't a member of the JayCees. His wife is a different matter. So if the request is by the Opera Society, and you want to do a little networking with that crowd, it might be worth it.

You cannot eat photo credits. It is OK to do a job for a cause you believe in. But if the greater Slobsville JayCees come to you and pitch you on the fact they will list you in their program and give you a photo credit, I'd tell them "Thanks but no thanks" UNLESS you really feel this job would give you valuable experience that you do not already have.

If someone asks you to donate a portrait for a fundraiser, do so ONLY if the following is agreed to by the group:

1) You are the ONLY photographer in the auction;
2) A member of the group reads a short bio that you have written, then tells the crowd what the item is that is being auctioned and the value, and then introduces you; and
3) YOU do the auctioning of the portrait.

You want VISIBILTY! You want people to know who YOU are. You do not have to be a great auctioneer. This isn't a farm auction, it is a charity auction. Two other things:

1) Don't auction an 8x10, you cheap bastard! I see this all the time and it makes my teeth grind. Give a 20x24 on canvas. They'll buy the gift sizes--be smart about it for Bozo's sake!

2) Dress up! For the love of Mike, don't go in t-shirt and jeans. Wear a suit. If the affair is black tie, rent a tux. Women: this event is perfect for that little black dress that's hanging in the closet that you always complain you never get to wear.

Sometimes you see women wearing a man's tux to an event. Here's a tip: don't! 8 out of 10 women end up looking like a dyke, and I've heard men AND women in the audience make comments to same.  Sorry, it's the truth. Understand, I'm not slamming homosexuals in any way, shape or form. If this is for a fundraiser for gay and lesbian rights, go for it. Otherwise forget it, unless you look like - and are built like - Carmen Electra, Megan Fox or Halle Berry.

I think three fourths of the population thinks photographers and artists are "funny" to begin with, and there's no reason to add to their perception. I would never suggest that a person hide their true self. If you can't be true to yourself, how can you be true to your customers or your craft?

If you are gay, then you have to pay special attention to your appearance. It may not be fair, but it is a fact of doing business in mainstream America today. This means no wallets in the back pocket of bib overalls for women and men, please...no feather boas. Keep the swishy look for your Friday nights at The Manhole, okay?

Bottom line: you can dress anyway you want to in your business...as long as you are willing to accept the consequences.

To recap: Make it a rule to make donations ONLY if it lets you increase your visibility in a physical way (such as being in attendance at the event). After all, this is Photography for Income. Til next time!

#3 of Ten Things You Should NEVER Say to a Photographer...

Wow, it's August already...didn't the kids just get out of school last week? Well, it seems like it anyway. Here's hoping all of you high school senior shooters have had a great season -- and with the economy coming back, great orders as well. After all, it's all about Photography for Income!

NUMBER THREE:

"Wow, your work has really improved...you've gotten a LOT better since the last time I saw your photographs!"

Now ordinarily, this is not an affront if it is said IN PRIVATE by one pro to another, or one amateur to another, or from a pro to an amateur or semi-pro. However...

This was said to me by an AMATEUR photographer as he stood in the reception room of my department store studio...AND THERE WERE CUSTOMERS THERE! This sawed off little snit shall remain nameless (but his initials are R*my R*squill*).

What did I say? I croaked out a, "Gee, thank you very much!" while my wife held me by the arms to keep from choking him to death on the spot. Hey, it gets better...

While he was there he overheard me talking to a part time photographer who had stopped doing weddings and was selling a Hasselblad camera. This fine Filipino "friend" promptly left my studio and called the photographer, offering him $100 more than the price we had settled on.

I'm long over it now, but for a period of several days, I plotted his grisly murder. Just kidding [kind of].

This is not limited to photographers. I had a woman who wanted my retouching business. She came into the same studio, stood in the same reception room (no, not on the same day) and criticised the retouching on one of my portrait samples...IN FRONT OF CUSTOMERS! This work was done by an artist who was in high demand and had won many awards for her competition entries. To make matters worse, this retoucher was distantly related to me! At least she did apologize and I gave her some work for a few years.

A word to all of you clueless wannabees out there: if you are not a professional photographer, you really have no place critiquing one ESPECIALLY IN PUBLIC! If you DO feel the urge, have the person standing next to you reach over and squeeze your ballsack as hard as they can as a reminder to keep your comments to yourself.

In most cases it is like a Kindergarten teacher critiquing a university professor.

I know it's hot but keep your cool, dear shooters. Remember, it's Photography for Income! See ya real soon! Why? BECAUSE WE LIKE YA! Check back in a week or so for #4.

Canon New Repair Policy Worrisome?

Sorry to be so long between posts: I have a 4½ year old granddaughter who is affectionately known as "The Princess." And The Princess insisted on having a special room just for her at Grandma's castle. She said, "The next time I come here, I want it to be done, I want it to be pink, and I want it to be perfect!" So Papa was busy constructing The Princess' domain.

To all of my xBox friends, I PROMISE MrPicture will back on soon to help to kill the bad guys and talk smack to our opponents! Anyway, back to Photography for Income:

At the PhotoPlus Expo held at the Javitz Center in NYC, the Teamsters distributed leaflets and held banners protesting Canon's new repair policy. In the past, photographers in NYC could drop their cameras at local repair shops and often get same day or next day turnaround. But that is over: Canon now has customers ship their equipment to out of state facilities. And that can lead to long wait times.

In contrast, Nikon retains its 20 authorized repair shops across the US...including NYC.

Now to be sure, Teamsters Local 210 is upset because this move hurts its members, who are the repairmen. It is destroying local, skilled repair techs' jobs. To add insult to injury, Canon provides a much higher standard of customer service. The Teamsters have employed numbers of photographers to demand that Canon rescind this policy and restore access to independent authorized local repair service.

Here's the thing: if you are doing Photography for Income, this should not be a concern. Why? Because if you don't have at LEAST two bodies and at LEAST two lenses and at LEAST two flash units, you shouldn't be doing Photography for Income.

By not investing in your business, you put your customer at risk, AND your reputation at risk. A good reputation takes a long time to create...and just one bad experience to destroy. Make sure you are doing it the right way.

As always, your comments are welcome.