Thursday, November 1, 2012

Canon New Repair Policy Worrisome?

Sorry to be so long between posts: I have a 4½ year old granddaughter who is affectionately known as "The Princess." And The Princess insisted on having a special room just for her at Grandma's castle. She said, "The next time I come here, I want it to be done, I want it to be pink, and I want it to be perfect!" So Papa was busy constructing The Princess' domain.

To all of my xBox friends, I PROMISE MrPicture will back on soon to help to kill the bad guys and talk smack to our opponents! Anyway, back to Photography for Income:

At the PhotoPlus Expo held at the Javitz Center in NYC, the Teamsters distributed leaflets and held banners protesting Canon's new repair policy. In the past, photographers in NYC could drop their cameras at local repair shops and often get same day or next day turnaround. But that is over: Canon now has customers ship their equipment to out of state facilities. And that can lead to long wait times.

In contrast, Nikon retains its 20 authorized repair shops across the US...including NYC.

Now to be sure, Teamsters Local 210 is upset because this move hurts its members, who are the repairmen. It is destroying local, skilled repair techs' jobs. To add insult to injury, Canon provides a much higher standard of customer service. The Teamsters have employed numbers of photographers to demand that Canon rescind this policy and restore access to independent authorized local repair service.

Here's the thing: if you are doing Photography for Income, this should not be a concern. Why? Because if you don't have at LEAST two bodies and at LEAST two lenses and at LEAST two flash units, you shouldn't be doing Photography for Income.

By not investing in your business, you put your customer at risk, AND your reputation at risk. A good reputation takes a long time to create...and just one bad experience to destroy. Make sure you are doing it the right way.

As always, your comments are welcome.

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